Call Recording
Affordable and straightforward call recording options
- Take audio recordings that you may later download or store in the cloud.
- Record all calls—incoming, outgoing, and from any device.
- Use the search and export features to sort through the audio files.
- Remove caller ID per Payment Card Industry Data Security Standard
- Options starting at £19.99 per month with no setup fees
What is Call Recording?
What Makes Business Calls Worth Recording?
How are Calls Recorded?
Our corporate Call Recording is instantly triggered whenever a call is connected and may be set up to record all incoming and outgoing calls. Securely There is NO LIMIT to the number of business calls you can preserve. You can record any business call, whether it comes in during business hours or not.
The best recording alternatives for your requirements
Our safe and user-friendly online administration site enables searching for records using a variety of criteria, such as the dialed number, caller number, date, and time. Recordings can be downloaded or played from within the system, emailed to a specified address, or transferred through FTP (File Transfer Protocol) to an outside server.
Feature-rich call recording for businesses of any size.
The main advantages of hosted call recording include:
- "Compared to conventional call recording systems, setup is simple and quick.
- Keep an eye on your workers and make sure your client service is outstanding.
- Have an instant retrieval record of what was stated when.
- Follow crucial rules, such as FSA and PCI-DSS compliance
- Examine and determine the reasons why some leads are effective while others aren't."
Retrieving data. Wait a few seconds and try to cut or copy again.
- "Visit our website to review and hear the various calls.
- PCI-DSS compliance provides you with priceless protection and secure recordings.
- Calls from distant, mobile, and numerous offices/sites can be recorded.
- Identify trends, potential areas for improvement, and quality assurance
- When employed as a training tool, call handling by staff will be improved."
The main advantages of
outbound call recording are:
- "Calls are recorded continuously in real-time and are immediately playable.
- By recording their calls, you can simply manage challenging clients.
- Examine staff calls to learn the true ROI of telemarketing.
- To adhere to rules, use an outbound call recording service.
- Online call recording can be enabled or disabled with the click of a button."
VoIP Call Recording's main advantages are as follows:
- "Record calls from the beginning to the end, or opt to start recording midway through.
- Give your team the ability to pause or end recording while a call is live.
- With online access, record calls from various users and hunt groups.
- Track employee performance and learn important information from business conversations
- Real-time 24/7 recording in HD quality is done in the greatest digital format."
The main advantages of mobile call recording are:
- "Calls made by employees outside of the office are easily recorded
- You can record calls on a mobile device when away from the workplace.
- When all business calls are recorded, customer service and employee training will be improved.
- Utilizing secure recording to assist financial institutions in adhering to FSA regulations
- Record crucial information from each interaction that is relevant to your business."
The main advantages of PCI-DSS Call Recording: PCI-DSS Compliancy Recording
- "To make sure you don't save or archive any sensitive information, make sure you are PCI-DSS compliant.
- Instill confidence in your business practices among your clients.
- Callers enter card information using their keypad, hiding it from the recording.
- Critical information missing from call recordings that have been saved or archived
- Safeguard your company from fraud, penalties, and reputational damage."
Major Advantages of Business Call Recording
Multi-Site Administration
Regardless of the branch or site office where the call is answered, managing the recording of client business calls can be done from a single interface.
Rapid dispute resolution
With just a few clicks, locate and extract all business call recordings from the call log, and then quickly download recordings to an email.
Display Compliance
To comply with financial and security certificates, securely record business calls and use stop/start capability for PCI-DSS.
Boosting client satisfaction
Customer satisfaction is essential for corporate growth. To assure success, improve staff practices by recording business calls.
Enhance Agent Performance
Download and playback recordings to track how agents handle calls, gauge performance, and make improvements by recording business calls.
Multiple Numbers
You can record all business calls, regardless of how you're contacted, thanks to the availability of business call recording across numerous inbound lines.
Affordable and straightforward call recording options
A Guide to Call Recording
Business call recording has a number of advantages, including compliance, market monitoring, and just fostering employee development and productivity. You can boost sales skills, help staff with customer service training, and improve client retention by recording company calls. For additional information, download our handbook.
