CSAT
CSAT
Customer Satisfaction Survey
Customer Satisfaction Survey
- Measure satisfaction with products or services.
- Make enquiries to assess experiences and preferences.
- Identifies areas for improvement and measures performance.
- Guides future strategies and enhances customer loyalty.
- Measure satisfaction with products or services.
- Make enquiries to assess experiences and preferences.
- Identifies areas for improvement and measures performance.
- Guides future strategies and enhances customer loyalty.
What is CSAT?
- Widely used for gathering customer feedback and ensuring satisfaction.
- Involves rating interactions on a scale of (1–5)
- Evaluate the representative's performance, product quality, or overall service levels.
- Conducted through automated SMS after live agents' interactions.
- Aims to maintain positive, long-term customer relations by understanding and improving their experiences.
How does CSAT help to grow your business?
Customers have a place to "vent" after a bad experience, which lowers the likelihood that they will criticize the company in public or on social media.
Through a highly efficient feedback method, you can ensure that these consumers remain engaged even if only a small number of them respond.
Utilizing Post-Call Surveys for Maximum Benefit
By modifying your survey methodology, you can maximize the aforementioned advantages. It is a good idea to conduct surveys after calls as well as after purchases. Other strategies to think about include encouraging survey participation and posing follow-up queries.
Why CSAT surveys important?
By assessing the expectations of your consumers for your products and services as
well as their level of trust and loyalty to your company, customer satisfaction surveys can help your business grow more productively and profitably.
CSAT Pricing
BRONZE
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100 SMS / month*
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Additional CSAT 5p / SMS
-
30 Day minimum contract term
-
7 Days free trial
SILVER
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100 SMS / month* ??
-
Additional CSAT 5p / SMS
-
30 Day minimum contract term
-
7 Days free trial
GOLD
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300 SMS / month*??
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Additional CSAT 5p / SMS
-
30 Day minimum contract term
-
7 Days free trial
*Each CSAT may require multiple SMS depending on the number of survey questions.
